Terms of Use
Last updated: August 18, 2026
Welcome to Postmello. By using the Postmello app, you agree to these terms. Please read them, and our Privacy Policy, carefully.
Who can use Postmello
An adult (18 or older) must create and manage the account. The account owner is responsible for approving contacts and for supervising children who use a desk or mailbox under the account.
Using the app responsibly
- Use Postmello only for personal, lawful letter-writing between approved contacts.
- Do not use Postmello to harass, harm, or send abusive, unlawful, or inappropriate content.
- Do not attempt to disrupt, reverse-engineer, or gain unauthorized access to the service.
Your content
The letters and drawings you create are yours. You grant us the limited permission needed to store and deliver them to your approved contacts and to operate the service. You’re responsible for the content you send.
Reporting, blocking, and when we step in
Postmello is private correspondence between people an adult has approved. We do not read, scan or monitor letters, and we have no obligation to - but we do act when someone tells us about a problem.
- Reporting. Anyone reading a letter can report it from inside the app. Reports go to a real person, and we aim to look within a day.
- Blocking. Blocking a contact stops letters in both directions straight away.
- Our response. Where a report is justified we may remove content, suspend a desk, or end a connection.
If we suspend or remove something, we tell the affected account what we did and why, unless the law prevents us. If you think we got it wrong, reply and a person will look again.
To report illegal content, or to send a legal or government notice, write to support@postmello.com. Include enough detail to identify the content and why it is unlawful, and a person will handle it.
Ending your account
You can delete your account at any time from inside the app: open the admin area, go to Settings and choose Delete Account. The account is scheduled for deletion 30 days later; during that time its desks stop receiving mail, and signing back in cancels the deletion. After 30 days the account and its data are deleted as described in our Privacy Policy.
Letters you have already sent stay with the people who received them - a delivered letter is part of the recipient's mailbox, and deleting your account does not remove it from theirs.
Deleting your account does not cancel a paid subscription. Subscriptions are billed by the App Store and can only be cancelled there.
We may suspend or end an account that breaks these terms, or where we are required to by law. Where we reasonably can, we will tell the account owner first.
Separately from ordinary deletion, we can remove a person's letters everywhere - including from the mailboxes that received them - where the law requires it, such as a valid deletion request made on a child's behalf. Write to support@postmello.com.
Availability
Postmello is provided “as is.” We work hard to keep it reliable and to protect your letters, but we can’t guarantee the service will always be available or error-free.
Changes
We may update these terms from time to time. Continued use of Postmello after changes take effect means you accept the updated terms.